Shipping costs depend on the order value of your order:
For orders from €0 to €99.99, shipping costs are €5.99
For orders from €100 to €1,999, shipping costs are €9.90
For orders from €2,000, shipping costs are €18.99
All prices are inclusive of statutory VAT. The exact shipping amount will also be displayed in the checkout.
We currently do not offer express shipping, as all of our products are individually made after each purchase. We are currently exploring ways to expand our shipping options for you.
We do not offer shipping to multiple addresses for a single order. If you wish to have items delivered to multiple addresses, please place separate orders.
Yes, we can ship to PO Boxes and military APO/FPO addresses. Orders to APO addresses are shipped via DHL or UPS and then handed off to USPS for final delivery (via the Military Postal System). Shipments to APO addresses can take up to 45 days longer. Unfortunately, once the package reaches the Military Postal System, tracking will no longer be updated for military security reasons. This means we will no longer be able to view your order or provide tracking information.
Yes, all our prices include the statutory value-added tax (19%). In the checkout, the gross price including VAT will be displayed – no additional taxes will be added.
Yes! Once the shipment is dispatched to you, you will receive an email with tracking information!
Once your product ships, an email with tracking details will be sent to you!
First, check the tracking and see if the shipment has been delivered. If the shipment shows as delivered but never arrived, please wait a few more days. Sometimes products are delivered late by DHL or accidentally scanned as delivered. Then call or email us to inquire about the whereabouts of your order!
We accept PayPal, debit cards, and all major credit cards
The order process consists of only 4 quick steps: 1. Select your favorite items and add them to the shopping cart. 2. Enter your billing and shipping information. 3. Select the shipping method. 4. Checkout
Contact us immediately by phone or email and our team will be happy to resolve all your concerns! Email: info.re-tec@gmx.de
Enter your coupon code in the shopping cart! The coupon code section is located between the listed items and the checkout! You can also enter your coupon code when paying, when entering your payment information! (Please note that you must click "Redeem Coupon" before payment.)
For any changes to an order, please send us an email!
Cancellations can only be processed for items that have not yet gone into production. Please send us an email with your order details to info.re-tec@gmx.de. We will cancel your order and refund the full amount. Orders cannot be cancelled once the printing process has begun.
After successfully placing your order, you will receive a confirmation email. You will also receive an email with current information once your order goes into production. Once your order ships, we will send you a third email with your tracking information. You can always find up-to-date information about your order via the link in our email correspondence. If you have not received the status update emails, please check your spam folder or your promotions tab if the email has been redirected there. Exchanges, exchanges and returns.
You can easily return items within 14 days of receipt, provided they are in new and unused condition. All details regarding the process, conditions, and return address can be found in our Returns Policy.
Send us an email with your photo(s) attached and we'll send you a replacement!
If you haven't received a refund yet, please check your bank account first. Then contact your credit card company – it may take some time for a refund to be officially posted. If necessary, also contact your bank. Refunds usually go through a processing period before they are visible in your account.
If you have already taken all these steps and still have not received a refund, please contact our customer service at info.re-tec@gmx.de. We will be happy to assist you.
Who bears the shipping costs for a return or exchange?
The shipping costs for returns or exchanges are borne by the buyer. These costs are non-refundable. If you receive a refund, the return shipping costs – if we have paid them in advance – will be deducted from the refund.
Please note: The delivery time for a replacement or exchange product may vary depending on the shipping destination. For returns of items over €75, we recommend using a shipping service with tracking or purchasing shipping insurance. We do not guarantee the receipt of your return if no tracking is available.
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